Return & Refund Policy

Last Updated: 30 June 2026

At Buttr Skincare, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

Returns

We accept returns only under the following conditions:

• The product received is damaged.
• The product received is incorrect.
• The product is missing from the order.

To request a return, please contact us within 48 hours of delivery with your order details and photos/videos of the issue.

Non-Returnable Items

Due to hygiene and safety reasons, the following items cannot be returned:

• Opened or used skincare products
• Products with damaged packaging caused after delivery
• Products purchased during special promotions or clearance sales

Refund Process

Once we receive and inspect the returned item, we will notify you regarding approval or rejection of the refund.

If approved:

• Refunds will be processed within 5–7 business days
• Refund amount will be credited to the original payment method
• In case of Cash on Delivery (COD), bank details may be requested

Exchange Policy

We only replace products if they are:

• Defective
• Damaged during delivery
• Incorrectly delivered

Cancellation Policy

Orders can be cancelled only before they are shipped. Once the order is shipped, cancellation may not be possible.

Contact Us

For return or refund requests, contact us:

Email: buttrskincare@gmail.com
Website: Buttr Skincare